Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a safe and timely manner.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volumes or unforeseen delays, shipments may be delayed slightly. We will notify you if there is a significant delay in processing your order.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout based on your location and order value.

We may offer free shipping on select products or orders above a certain amount, which will be clearly indicated on the website.

Delivery Time

Estimated delivery time:

• Same day or 1 to 2 days in Qatar.
  

• 3 to 5 days in GCC 
  

• 5 to 8 days worldwide

Delivery times may vary depending on your location, product availability, and courier partner serviceability.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation message/email with tracking details. You can use this to track your order status in real time.

Delivery Issues

If you experience any issues with delivery, such as delays or missing packages, please contact our support team with your order details. We will assist you in resolving the issue at the earliest.

Incorrect Address

Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will investigate the issue and arrange for a replacement or refund as applicable.

Contact Us

For any shipping-related queries, please reach out to our support team at:
Email: roomellastore@gmail.com 
Contact: 7773 3434

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We appreciate your trust in us and strive to provide a seamless shopping experience.